Professional Experience


2003-Present   HarperCollins Publishers           Dunmore, PA

Help Desk Analyst

·        Answer employees’ technical computer related questions via telephone and email.

·        Perform network and application administration on Windows network and VMS mainframe.

·        Trained to administer Magic Helpdesk problem tracking software. Coordinated Magic server migration and upgrade.

·        Developed tracking system for support center issues using Microsoft Exchange / Outlook.

·        Develop procedures for various support center tasks.

·        Assisting in analysis of applications to meet Sarbanes-Oxley compliance requirements.


2001-2003       Self-Employed              Falls, PA

·        Diagnose and replace defective PC components and peripherals for hardware warranty maintenance company.

·        Provide hardware and software support for local business and personal clients. Windows based PCs and networks, proprietary and application software.

·        Electrical maintenance for commercial properties.


1995 - 2001     Computer Aid, Inc.       Clarks Green, PA

Desktop Practice, Senior Support Consultant

·        Provided PC and network expertise to internal and external clients in the form of first, second and third level help desk support.

·        Provided internal and external Lotus Notes application development, user support and administration. 

·        Supported CAI Desktop Practice by participating in client meetings, performing needs analysis and environment assessments, managing on-site employees and coordinating support and development resources.

·        Led projects including coordinating IT separation for client corporate divestments, Year 2000 desktop risk assessments and remediation, network installations and separations. 

·        Environments supported: Windows operating system and networking, Novell Netware, Lotus Notes, MS Office.


Application Support Specialist

·        For a distributor, supplemented IS department during sale of company and transfer of IT Systems.

·        Provided end-user and system support for Lotus Notes, Novell Netware and proprietary applications written in Notes and SQL Windows.


Regional IT Support Representative

·        Provided second level help desk support for two division offices of a utility company, as part of the corporate Regional IT Support organization.  Participated in IT department meetings, involving direction and client support.

·        Support included: Hardware and software needs analysis, installation, configuration, troubleshooting, client training, first and second level support, Novell LAN administration, Lotus Notes development and support.

·        Environment: DOS and Windows operating Systems, NT and Novell network environments.


1993 - 1995     Hal's Computer Support           Montrose, PA

Independent Personal Computer Consultant

·        Services included network administration and troubleshooting, needs analysis, hardware and software upgrades, training, desktop publishing and direct mailings for various clients in northeast Pennsylvania.

·        Developed database application to track and evaluate sales information. Also developed call-reporting application for salesmen, including integration with AS/400.


1991 - 1993     Lutheran Social Services           York, PA

Data Processing Coordinator

·        As PC Coordinator, responsible for hardware and software recommendations, installation and configuration.  Also performed IBM AS/400 operation and department administration.

·        Established Local and Wide Area Networks between multiple locations and a central AS/400. 

·        Provided first and second level help desk support for DOS, Windows, AS400 and Novell NetWare environments. 

·        Developed user training and applications using Lotus 1-2-3, Paradox and PC Support/400. 


1990 - 1991     Solution Technologies, Inc.       Lemoyne, PA

Business System Support Consultant

·        Provided first and second level technical support for remote business systems, running in a Unix environment.

·        Support included Unix system administration, database maintenance, SQL and proprietary applications, interactive procedures and batch scripts.

·        Responsible for associated communications and hardware.


1988 - 1989     Beatrice / Hunt-Wesson            Fullerton, CA

Packaging Research and Development Technician

·        Developed testing procedures for interfacing IBM compatible PC's with various measuring, testing and packaging equipment. 

·        Provided hardware and software research and support for the packaging department.


Education and Military Service


Bloomsburg Univ. of PA, Millersville Univ. of PA

·        Computer Science Courses including Basic, Pascal and VAX Assembly Language.

Computer Learning Center        Anaheim, CA

·        Mainframe programming courses in COBOL, IBM Assembler, CICS, and an introduction to RPG and Job Control Language.

·        Microcomputer programming in C as well as desktop applications.

Professional Courses: Troubleshooting PCs, Installing and Configuring Windows 95, IBM PC Support for AS/400, Paradox, PowerBuilder 5.0 and Customer Service.

Self-Study Courses: Windows NT 4, Lotus Notes 4.5 Development

United States Navy: Nuclear Power and Electrician's Mate schools, USS Trepang (SSN674).


Interests and activities


·        Private Pilot, Instrument Rating.

·        Member: Aircraft Owners and Pilots Association

·        President: Wyoming Valley Pilots Club.

·        Guest musician for local organizations and churches: Vocal and Percussion.