2003-Present HarperCollins Publishers Dunmore, PA
· Answer employees’ technical computer related questions via telephone and email.
· Perform network and application administration on Windows network and VMS mainframe.
· Trained to administer Magic Helpdesk problem tracking software. Coordinated Magic server migration and upgrade.
· Developed tracking system for support center issues using Microsoft Exchange / Outlook.
· Develop procedures for various support center tasks.
· Assisting in analysis of applications to meet Sarbanes-Oxley compliance requirements.
2001-2003 Self-Employed Falls, PA
·
Diagnose
and replace defective PC components and peripherals for hardware warranty maintenance company.
·
Provide
hardware and software support for local business and personal clients. Windows
based PCs and networks, proprietary and application software.
·
Electrical
maintenance for commercial properties.
1995 -
2001 Computer Aid, Inc. Clarks Green, PA
·
Provided
PC and network expertise to internal and external clients in the form of first,
second and third level help desk support.
·
Provided
internal and external Lotus Notes application development, user support and
administration.
·
Supported
CAI Desktop Practice by participating in client meetings, performing needs
analysis and environment assessments, managing on-site employees and
coordinating support and development resources.
·
Led
projects including coordinating IT separation for client corporate divestments,
Year 2000 desktop risk assessments and remediation, network installations and
separations.
·
Environments
supported: Windows operating system and networking, Novell Netware, Lotus
Notes, MS Office.
·
For
a distributor, supplemented IS department during sale of company and transfer
of IT Systems.
·
Provided
end-user and system support for Lotus Notes, Novell Netware and proprietary
applications written in Notes and SQL Windows.
·
Provided
second level help desk support for two division offices of a utility company,
as part of the corporate Regional IT Support organization. Participated in IT department meetings,
involving direction and client support.
·
Support
included: Hardware and software needs analysis, installation, configuration,
troubleshooting, client training, first and second level support, Novell LAN
administration, Lotus Notes development and support.
·
Environment:
DOS and Windows operating Systems, NT and Novell network environments.
1993 -
1995 Hal's Computer Support
·
Services
included network administration and troubleshooting, needs analysis, hardware
and software upgrades, training, desktop publishing and direct mailings for
various clients in northeast
·
Developed
database application to track and evaluate sales information. Also developed
call-reporting application for salesmen, including integration with AS/400.
1991 -
1993 Lutheran Social Services
·
As
PC Coordinator, responsible for hardware and software recommendations,
installation and configuration. Also
performed IBM AS/400 operation and department administration.
·
Established
Local and Wide Area Networks between multiple locations and a central
AS/400.
·
Provided
first and second level help desk support for DOS, Windows, AS400 and Novell
NetWare environments.
·
Developed
user training and applications using Lotus
1990 -
1991 Solution Technologies, Inc.
·
Provided
first and second level technical support for remote business systems, running
in a Unix environment.
·
Support
included Unix system administration, database
maintenance, SQL and proprietary applications, interactive procedures and batch
scripts.
·
Responsible
for associated communications and hardware.
1988 -
1989 Beatrice / Hunt-Wesson
·
Developed
testing procedures for interfacing IBM compatible PC's with various measuring,
testing and packaging equipment.
·
Provided
hardware and software research and support for the packaging department.
·
Computer
Science Courses including Basic, Pascal and VAX Assembly Language.
·
Mainframe
programming courses in COBOL, IBM Assembler, CICS, and an introduction to RPG
and Job Control Language.
·
Microcomputer
programming in C as well as desktop applications.
Professional
Courses:
Troubleshooting PCs, Installing and Configuring Windows 95, IBM PC Support for
AS/400, Paradox, PowerBuilder 5.0 and Customer Service.
Self-Study
Courses: Windows
NT 4, Lotus Notes 4.5 Development
·
Private
Pilot, Instrument Rating.
·
Member:
Aircraft Owners and Pilots Association
·
President:
·
Guest
musician for local organizations and churches: Vocal and Percussion.